Posts Tagged ‘small business’

Motion Charts: A Hidden Gem in Google Analytics

Monday, September 13th, 2010

In my previous blog posts on Google Analytics, I have tried to show some of the simple ways that business owners can use the information available to see what is most relevant to them. How they can calculate their ROI on internet marketing, use site search to better understand their customers ,and evaluate the performance of their website content to make sales .

Unfortunately, all of these previous articles have relied heavily on tables and number crunching to understand your website, which perhaps isn’t everyone’s favorite subject. These rows upon rows of numbers and percentages may be scaring you away from getting highly actionable data to improve your website and marketing efforts.

However, there is a solution, and its name is ‘Motion Charts!’ Motion Charts are a very powerful tool within Google Analytics but unfortunately are pretty well hidden, so t hey don’t get the attention they deserve.

I admit that I don’t use Motion Charts as much as I should do, and tend to just look at the numbers, as this is quickest and easiest for me personally. However, because of the way the charts display their information, even if you are happy with tables of numbers, they can help make new connections between data and spark new ideas for improvements for a website. When people in the office suddenly became interested in what I was doing when they saw Motion Charts on my screen, I knew it was something powerful that could help many business owners.

Like I say, Motion Charts are pretty well hidden inside Analytics, and as the majority of people work their way through the left hand navigation through Visitors, Traffic Sources and Content, so they never even know they are there. Motion Charts aren’t so much a report, but instead a way to display the data. On any report that you are looking at you are given the option at the top of the page to ‘Visualize.’

motionchart1

Once you click to visualize you will be taken to a new screen that looks something like the following. I think you’ll agree it’s already more interesting than endless rows of numbers…

motionchart2

To improve this visualization further, click Play or drag the time slide-bar and you can really see the data come to life!

But what does this all mean and why is it useful? The graph is actually showing you 5 different pieces of data at any one time, all of which are completely customizable. In addition to the time slider and the x and y axis, you also have the color and size of each dot, which in the above example represent bounce rates and new visits respectively.

Being able to see all five pieces of data in one glance can help you see different connections and easily compare one dot to the next in terms of size, color and location on the graph.

So long as you set up the motion charts correctly and know what you’re looking at, these charts can take a lot of the pain out of understanding your Analytics. Depending on what each chart displays, you may be able to quickly diagnose problem areas or keywords of your website without ever having to see a table of numbers.

However, the key is in setting up the motion charts to display the information that is most important, which can be an art in itself. Obviously every website and business is different, but the following are some of the motion chart set ups that I find most useful, as well as what they show and how you can use this information:

Keywords

X axis; Pages / Visit

Y axis; Visits

Color: Goal Conversion Rate

Size; Bounce Rate

motionchart3

With this motion chart you should be easily able to see which keywords are performing best and worst for your website in terms of bringing sales and visitors to your pages. Small dots will have the lowest bounce rates and are likely to see more pages per visit, so should be located to the right hand side of the graph. Cold blue dots represent those keywords that are not converting to goal completions, whereas the warmer red the dots will be your higher converting, and most valuable keywords. Combine this information with each dots’ vertical placement on the graph and you can get a very good idea of how much good traffic leading to sales each keyword brings.

Top Content

X axis; Unique Pageviews

Y axis; Pageviews

Color: $ Index

Size; Bounce Rate

motionchart4

Much like the previous motion chart, this set up will show you which pieces of content are leading to conversions, and which have high bounce rates, obviously not enticing visitors to spend time on your website. The most viewed pieces of content will in the top right corner of the chart, and less popular content will be in the lower left hand corner. Again, warm and small dots are good, and large blue circles will signal underperforming content. If your business is able to get many small red dots in the top right hand corner of the chart, you know you are onto a very good thing!

All Traffic Sources

X axis; Pages/Visit

Y axis; Visits

Color: Per Visit Goal Value

Size; Bounce Rate

motionchart5

To keep everything logical, I try to leave the colors as representing the value of visitors and the size of each circle being the bounce rate for each motion chart, so you should again be able to find your most value traffic by small red dots on the graph. However, the flexibility of motion charts means that you are by no means restricted to this, I just prefer to keep things organized in this way, as this is the information I find most relevant in improving website conversions.

In addition to this, the Y axis in this example is most important as it shows the number of visits, i.e. the sample size, for the data being represented. A small red dot at the bottom of the graph may show just one visit that converted, but a small red dot at the top of the graph represents high numbers of very good traffic. As with everything in Google Analytics, the information that’s most important and what to look at for each website changes greatly for every business. However, with the visualize button and motion charts, even if you aren’t the best with tables and numbers, you should be able to grasp a better understanding of your traffic and what provides the most value to your bottom line. You can then use this information to know which activities to increase, and which areas or keywords to focus on to maximize profits.

Keywords

X axis; Pages / Visit

Y axis; Visits

Color: Goal Conversion Rate

Size; Bounce Rate

James Constable

James is a Campaign Manager at Vertical Measures, looking at client’s Internet Marketing from a strategic viewpoint to get them the best possible results for their business needs and budget. His blog posts revolve around strategy, analytics and keyword selection.

10 Deadly Internet Marketing Mistakes Small Business Owners Must Avoid

Monday, May 3rd, 2010

If you run a small business, the odds are already against you. You can’t afford to make any mistakes that will further jeopardize your potential for success.

Here are 10 internet marketing mistakes you need to avoid like the plague. 
1.    Not having a self-hosted blog. No one is going to take you seriously if your blog is on a Blogger or WordPress.com domain. That’s like creating a Geocities website for your business back in the 90s. It’s just unprofessional, and it limits your opportunity for growth. Get your own domain (e.g. www.yourcompanyname.com), and host your blog on that domain.
2.    Not having a professionally designed website. Website visitors start judging you the moment they land on your website. And while it’s nice to think that we don’t “judge a book by its cover”, that’s just not true. First impressions are everything, and if your website has a bad design and poor usability, it reflects badly on your brand. So, don’t let your nephew who “knows a little web design” build your website. Leave it to the pros.
3.    After getting a website up, doing nothing else. The Field of Dreams approach of “If you build it, they will come” doesn’t work for websites. The internet has billions of websites, so the chances of yours receiving traffic just because it’s there are slim to none. You have to promote your website properly through SEO and other internet marketing techniques. That’s how you’ll start to attract traffic…and not just any traffic, targeted traffic consisting of interested customers.
4.    Attempting to save money by going with the cheapest vendor. Look, small businesses don’t have a lot of money to spend. I get it. Your budget is tight, but trying to save money by going cheap almost never works out. Whether you’re hiring an SEO provider or a copywriter, you have to be willing to spend some money if you want quality service that gets results. Remember, there’s always some truth to the statement “You get what you pay for.”
5.    Not having a clear call to action placed above the fold. This is a two-part tip. First, whenever someone visits your website, you need to have an action that you want them to take. Whether that action is to place an order now or to call you for a free consultation, there needs to be something that takes the visitor to the next step toward becoming a customer. And you need to clearly define that action on your website. Also, you should place your call to action above the fold so visitors instantly recognize what they should do.
6.    Not seeking professional help. There are some tasks you may be able to do on your own, but more than likely, you’re not an expert in every facet of internet marketing. So, rather than trying to learn as you go, hire a professional to do the job right for you. You’ll have a stronger online presence, and you’ll be able to use that extra time for other important business tasks.
7.    Not knowing what the competition is doing. Competition analysis is a critical part of building an online presence. You need to look at the internet marketing of all your competitors to identify their strengths and weaknesses. This helps you build a plan of attack for surpassing them and increasing your market share.
8.    Not using website analytics. If you aren’t using analytics on your website (preferably Google Analytics), there’s no way to know how much traffic you’re getting, where the traffic is coming from, and what pages on your website are causing you to lose visitors. With analytics, you can tweak your website to attract and convert more customers.
9.    Having a confusing checkout process. There’s no worse feeling than getting a visitor to proceed to checkout only to lose them just before they complete their purchase. Shopping cart abandonment is a serious issue for many website owners, and a lot of times, the reason for the problem is a confusing checkout process. You need to make it as easy as possible for someone to buy your products. Reduce the number of steps in the checkout process, and provide clear steps that guide the buyer along the way.
10.  Giving up too soon. Internet marketing takes time to work. Even the best SEO strategy may not show results for several weeks or months. So, don’t throw in the towel too early. Be patient, and if you do the right things, you’ll start to see the benefits.  
What are some other internet marketing mistakes you’ve seen small businesses make? Leave a comment with your experiences.

 

geraldweberAbout the Author:
Gerald Weber is a blogger, social media enthusiast and founder of a Houston SEO firm.