Posts Tagged ‘search’

Analytics and Conversions Interview with Tim Ash

Wednesday, April 28th, 2010

 

 Click the Twitter icon below to tweet the selection as a twote (tweet quote).

For this week’s interview, I had the pleasure of speaking with Tim Ash the CEO of SiteTuners.com, a landing page optimization firm that offers conversion consulting, full-service guaranteed-improvement tests, and software tools to improve conversion rates.
Tim is a highly-regarded presenter on topics related to analytics.  He is also the chairperson of Conversion Conference, the first conference focused on improving online conversions. A columnist for several publications including ClickZ, he’s host of the weekly Landing Page Optimization show and podcast on WebmasterRadio.fm. He also is the author of the book Landing Page Optimization.
 
Elise Redlin-Cook: What is the most common mistake you see on landing pages? 
 
tim_grey_cropped_brighter1Tim Ash: One of the most common problems is visual clutter. Landing pages are dresses up with large graphics, Flash animations, and pictures of people. Usually these page elements have nothing to do with the conversion goal on the page. Visual design needs to be very restrained and minimalist in order to subtly focus the eye on the right parts of the page. It should not be a crowded bazaar with everything competing for your attention. In other words, everything can’t be equally important. It is your job as a marketer to help me prioritize.
 
Elise: Can you name a couple of tools you use most often to help clients improve their conversions?
 
Tim:Our newly released AttentionWizard.com software is a landing page visual attention prediction tool. It predicts where someone will look during the first few seconds of their visit and produces a simulated "heatmap" of attention (similar to eye tracking studies but without the huge expense). It produces instant results, and can be used with screen shots of landing pages or even mock-ups of in-progress designs for new pages. This allows you to quickly identify "attention leaks" on your page that distract from your call to action, and to improve your conversion rate. You can get Lite heatmaps daily if you sign up for a free account.

Another great tool is ClickTale.com. It provides very actionable web analytics that help you diagnose conversion issues. You can record user sessions on your site, see which form fields people having trouble with on your online forms, and create mouse-movement "heatmaps" of people’s interactions with your page.

 
Elise: Have you found more success doing a/b testing or multi variant testing?
 
Tim:  If you have low traffic to a landing page, you can’t do any testing at all in a reasonable time frame, so your only choice is to do a best-practices scrub of your page (via expert consulting like our Express Review service). If you have at least ten conversion actions per day, you can at least do a/b split testing. If you have over fifty conversions per day you can consider some multivariate testing. 25 x 25 twitter iconBut even if you have a lot of traffic, multivariate is not inherently a better way to go. We often start with a "radical split test" to create very different versions of a landing page. Often the split test produces the big conversion improvement because it is competing against a bad page, and because we address all known problems in our alternative designs. The messaging of the resulting winning page is then fine tuned through multivariate testing. This allows us to get the right headlines, copy, and calls to action for the intended audience.
 
Elise: Searcher intent is a critical component of choosing keywords. Do you have any tips to help facilitate finding the highest converting keywords based on searcher intent?
 
Tim: Keeping your promises is very important. 25 x 25 twitter iconIt is not so much about having the right keywords, but rather about making a seamless experience from the keyword, to the search result, and through to the landing page. If I am typing in "best digital camera", I expect a landing page that has comparative information about different models and am in the research stage of the process. So do not try to sell me something and tell me you have the lowest price and free shipping. I have not chosen the product yet, so I don’t care about those things. If my search involves a product model name, then I am further in the buying process and may care about those things. So you basically have to properly manage my expectations and put yourself in my frame of mind to determine the appropriate content for the landing page.
 
Elise: What inspired you to write Landing Page Optimization? logo_siteTuners
 
Tim: There were already books on web usability, copy writing, visual design, testing, statistics and so on. But nothing pulled information together to give a comprehensive overview of conversion improvement and testing. My book was meant to address this. The book has done really well, and I am currently working on a second edition with co-authors Rich Page and Maura Ginty. It should be out early next year and will include over 150 pages of new content and significant reworking of the existing material.
 
Elise: Do you have any exciting projects that your involved in right now that you’d like to let us in on?
 
Tim: Since I have a lot of spare time, I decided to start a new conference series. ConversionConference.com is the first event dedicated to all aspects of conversion. It will be held in parallel with the established eMetrics Marketing Optimization Summit in San Jose on May 4-5, 2010. The show features two full days of sessions and three dynamic keynotes by Bryan Eisenberg, Jakob Nielsen, and me. If you are serious about conversion, you really should be there. The next event is in Washington DC this October, and international versions are also planned starting with a show in Hamburg Germany this fall.
 
Elise: Wow, that sounds like a really interesting project!  I know that you do a great deal of business traveling in general. In all of the places you’ve been, where would you most like to live?
 
Tim: My home base is San Diego. I came out there to attend University of California, San Diego on a full scholarship, and never left. It is a very livable large city with an amazing Mediterranean year-round climate. I can walk to the beach from my house. I also really like London, and cities in Canada like Vancouver, Toronto, and Montreal – but only in the summertime… I love Mexico and all parts of the Caribbean as well.
 
Elise: So, TimAre you driven by any great passions outside of the business arena?
 
Tim: I studied a martial art called Tai Chi Chuan for several years, and am certified to teach the slow-motion movement "form" by a master in the popular Wu Style Tai Chi lineage. Once my kids get a little older I plan to get back into teaching. I have also been involved in black and white figure photography for a long time, and really enjoy that. But my real passion is my wife and two amazing kids.
 
Elise: Wow, those are some really unique hobbies. I myself, am a lover of photography and wish I had more time to spend behind the lens.Thanks so much for sharing!
 
 

 

 

Jeffrey Pruitt Makes Search Predictions for 2010

Tuesday, January 5th, 2010

 

With over fifteen years of experience at an interactive agency and in financial services, Jeffrey has had the ability to work with Fortune 1000 clients throughout the years. Currently the CEO of Acendant, a holding services company headquartered in Phoenix, AZ, Jeffrey works to create, build, and enhance global internet and web based technology companies.

Jeffery previously sat on the advisory councils of Google, Yahoo, and Microsoft. Serving five terms with SEMPO as President for two years and as a current Chairman proves he is extremely active in the search community. His predictions and expectations for the year to come should garner attention as he is highly regarded in the industry. 

In the video below Arnie asks Jeffrey: 

1.) What are your predictions for the search industry in general for the year ahead?

2.) How about specifically Bing search, where do you see this heading? 

3.) What one critical issue should those in the search engine marketing space be concerned about or focused on in 2010?


 

Follow both Arnie Twitter Icon and Jeffrey Twitter Icon on Twitter for their helpful advice in the search industry.

Using the Long Tail of Search to Attract Leads

Thursday, December 17th, 2009

It was a great disappointment to hear that Chris Anderson is taking a hiatus from his Long Tail blog.  If you don’t know Chris, I should tell you that he’s written some great information on long tail search, and how it relates to the future of your business. To make a long story short, many are speculating that the long tail will be the end of mass marketing. And while I rarely hear people talking about the importance of the long tail, as a business owner, you need to understand the decisive power of the long tail for several reasons:

  1. 20% of all searches are with keywords that have never been used before
  2. You can’t optimize a page for keyword searches you don’t know about
  3. Upshot bloggers who understand what I’m talking about are going to out-compete you in the search results and steal your business
  4. Once you do understand the long tail, you can increase your business greatly by applying some long tail strategies to your search marketing campaign

To demonstrate the power of long tail search, this blog post today is going to give you a glimpse into how long tail search has helped us attract not only visitors to our website, but has also generated leads for our quality link building services. As I go through this example, think about how this abstract information can be directly applied to your business.

How This Blog Post Really Began

When I first began working for Vertical Measures, one of my first assignments was to create a series of SEO videos. Now this is a keyword that gets between 2-4K searches every month. Based on the quality of the content, and some very minimal onsite SEO and social sharing, the page we created quickly shot into the Google top 10. But the interesting aspect of this story comes months later, when our analytics guy noticed we were getting leads from several long tail keywords related to the videos. As he delved into the specifics, he found several other long tail leads…not traffic, leads. And hence, this blog post was born.

What You MUST Know About the Long Tail

Now, I glosssed over something there. Did you notice I said, "based on the quality of the content?" Well, we should pay close attention to that because it’s part of an essential element you absolutely MUST understand about the long tail – it’s not really about engineering your pages, onsite SEO, or link building. Sure, those things play a role, but what’s really at the heart of the long tail is your ability to provide useful and valuable content for your readers. And if you can be helpful in a way that demonstrates your expertise while positioning yourself for an up-sale to your free content, it’s a win-win situation.  This is really Google’s entire business model, and I would ask you a simple question: if you’re trying to get ranked in Google, don’t you think it would be easier if you embraced their philosophy?

So many people are trying to game the system, engineer results, and pay for rankings. But if they just took a step back, they would see the big picture that many great thinkers and believers in Web 2.0 are championing. Maybe Powazek was onto something….maybe there’s some truth to the one true way: Making something great. Telling people about it. And then doing it again. If you get this, then you understand the changes that are happening on the Internet are characterized by open communication, decentralization of authority, freedom to share and reuse information, and the use the market as a conversation–they’re not about your website rankings (although this could be a side benefit if you follow the philosophy closely)

But enough about mediated culture and web 2.0 philosophy…the good news is this isn’t just about giving stuff away; the long tail carries with it particularly financial benefits for your business, and here are the rankings to prove it…

The Long Tail Rankings

Here’s a list of long tail keyword searches we pulled from our analytics.  Let me preface this by saying we didn’t optimize our site for any of these and our site doesn’t rank #1 for all these terms. In one case, we actually rank in position 10 (still on Google page 1). Yet each of these searches resulted in a qualified lead from our lead form. Now, if this isn’t incentive to work on your corporate blog, I don’t know what is.

  1. how to find citations local serach
  2. how do you know if you have H1 tags on your website
  3. building top quality websites
  4. how to get good links
  5. best link building companies
  6. best practices for link building
  7. how can Microformats help in local business
  8. seo residential services marketing
  9. seo+seo company+seo services+link+partner+resource
  10. us based outsource link building service
  11. social media marketing services pricing
  12. high quality link building service

These Long Tail Rankings Tell a Story

And this is the story…

Imagine a business owner searching for information on SEO for her website. When she first starts, she types in a short phrase, like SEO. She learns a little; then enough to know she needs H1 tags. But she doesn’t know how to tell if her website has them. So she types "how do you know if you have H1 tags on your website" into Google, and finds our video on just that topic. Maybe she reads more articles, or watches more videos, but based on what she sees, she decides she wants more information about our SEO services, so she fills out a form to request it.

The implication here is, as a business owner and website manager, you need to be inside the head of your customers just like this. You need to figure out the million and one ways people will be looking for information about your product, and even related products. Then you need to create free content that is truly helpful, not just hype about your product or service. And in addition, you need to offer searchers a way to initiate the next step with you to take them from a casual observer to an active client.

Now hopefully this conversation gives you a few ideas of how people are searching the long tail and how you might begin to apply it to your business. Of course, applying it to your business could be an entirely different article, and in fact, Mark Nunney wrote an article on just that: how to optimize your articles and pages for the long tail. So if you’re looking for some ideas on how to apply the concept of the long tail to your website or corporate blog, give it a read. And if you have 6 hours to kill, take a listen to Chris Anderson’s Free: The Future of a Radical Price. If you don’t have the time, buy his $19 abridged version.

Subscribe

Enter your email to get SEO & Link Building Best Practices in your inbox: