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25 Jun 2013

Google Analytics 101: Best Practices for eCommerce Websites

Google Analytics 101 Best Practices for Ecommerce Webistes
A small survey conducted last year indicated that roughly 80% of online retailers are under-utilizing Google Analytics. Having website analytic programs properly installed and gathering correct data is important for many reasons including the very obvious: how can you analyze data and make informed decisions when your data is incomplete?

When it comes to website analytics, there are quite a few items you’ll want to have a thorough understanding of in order to ensure you’re tracking the right data. Google Analytics for eCommerce and the best practices for setting up the tool on your site is what we’ll cover in this post.

How to Get Started with Google Analytics for eCommerce

One of the most important first steps to analyzing data from your website visitors is thinking about the key performance indicators (KPIs) important for your analysis. Think about the data you want to analyze before you get too technical with installation. Trust me, thinking about your data from a business perspective first will help you during the set up process. Determine what data you need that will drive actions.

Google Analytics 101 Best Practices for Ecommerce Webistes

eCommerce KPIs

An article by Shopify earlier this year provides 32 KPIs important for eCommerce and Kaushik.net covers “Six Web Metrics/KPIs to Die For” I’d suggest checking out. Some of the most important KPIs discussed for your online store may include:

  • Final sales: daily, weekly, monthly, quarterly, annually
  • Shopping cart abandonment
  • Conversion rates
  • Order size
  • Site traffic
  • Time on site
  • Pages per visit
  • Traffic sources
  • Social media conversions
  • Bounce rate
  • Highest traffic pages/content
  • Assisted conversions

Each of the above KPIs can help you make informed decisions about your online store. The time on site and pages per visit, for example, can give you an idea of how visitors are viewing your products, window shopping, and navigating your website. Setting goals to keep people in your store longer and visiting more pages can be good goals to set after examination of this data set. Looking at assisted conversions, for example, is a great way to see the many touch points a visitor might have before making the final purchasing decision. From PPC, to social media to direct visit and then final sale, many visitors may follow the same path before conversion which can help you direct marketing efforts in each of those areas to improve sales. As you can imagine, the above KPIs prove extremely helpful when determining actionable steps to take for your business. Dive deeply into possible KPIs for your business before you get started.

Installing Google Analytics on your eCommerce Site

Google offers website analytics for free on both websites and applications, with eCommerce tracking available to let business owners get granular with eCommerce website data. Follow the below steps to install Google Analytics on your eCommerce site.

  • Create a Google Analytics account and go through the prompts on Google.com/Analytics/ to understand more about this free service.
  • Code will need to be added to your site to start tracking visitors. When developing the code you’ll need to understand the following:
  • Create a transaction object – Use _addTrans() method to initiate a transaction object. This helps store all the information about a single transaction such as the ID, shipping charges and billing address.
  • Add items to the transaction – The _addItem() method tracks information about each individual item in the shopping cart and associates with each transactionId field, tracking items such as the SKU, price, category and quantity.
  • Submit the transaction to the Analytics servers – The _trackTrans() method confirms that the final purchase has occurred.
Google Analytics Asynchronous Tracking example

Google Analytics Asynchronous Tracking example

Depending on your eCommerce engine, there are many ways the above information can be retrieved. Some recognize Google Analytics and provide modules to ease the process of order tracking. Check with your eCommerce engine to determine if there is an automated way of retrieving this data. The image below shows you a sample configuration of eCommerce tracking on a receipt page, using all three methods listed above. Additional resources are provided for your review.

Resources

Enabling eCommerce Tracking for Google Analytics

The below instructions will aid in enabling eCommerce tracking for Google Analytics, but something to take into consideration first is determining if you need cross-domain tracking. Determine if you’re using a third party shopping cart, or if you track transactions across different domains (for example: shoppers view products on domain.com but when purchasing are redirected to domain2.com). You’ll want to follow the cross-domain tracking instructions found here before modifying the tracking code for setting up eCommerce transactions. The below instructions are assuming your shopping cart software and eCommerce site are on the same domain.

  • Click Admin at the top of your screen in Google Analytics after signing into your account.
  • Select the account you wish to add eCommerce tracking to by clicking on the website name or filter name if you have multiple filters set up.
  • On the next screen choose “Profile Settings” and scroll down to the area labeled “Ecommerce Settings”.
  • Under the “Ecommerce Settings” section select Yes, an Ecommerce Site and click apply.

 Understanding Google Analytics Metrics

Google Analytics Menu

Google Analytics Menu

Once tracking code has been installed and eCommerce tracking enabled, you’ll be able to log into your analytics account and start reviewing data. Please note: data will be collected from the day you install, not retroactively. The service offers many data sources to delve into, and we’ll go over a few of the most important sections of Google Analytics for eCommerce.

Real-Time Data

The data in the Real-Time overview allows you to see the visitors on your site in real-time including traffic sources, top keywords and top active pages as well. This real-time data can be important to help you understand how visitors are navigating your site at peak times, monitoring in real-time a campaign you’re running or measure the launch of a new product. Make swift changes to campaigns or product launches after reviewing real-time data to get the most out of your marketing dollars.

Audience Data

This view allows for the monitoring of demographic data of visitors, behavior (new vs. returning, frequency & recency, engagement), technology used to access the site, mobile information, and visitor flow or the path visitors take on the site. When analyzing the data contained in the audience view you’ll be able to get very granular with examining your visitor traffic. Compare month over month, year over year and quarter over quarter data by adjusting the dates found at the top right of the screen. Use the information you glean in the visitor flow view to make improvements to your site, understand the type of technology used to access your site or number of mobile visitors to improve your site as well. Understand cyclicality in your industry by monitoring the days, weeks and months of high traffic volume. A lot of data can be examined and utilized in the audience view.

Traffic Sources Data

Understanding where your traffic comes from can be seen in the traffic sources view including: referral sources, search engine optimization, social media, and advertising/Adwords. An under-performing marketing channel can be easily examined by drilling down in the sources view. You might be surprised that a third party shopping platform you pay on a monthly basis doesn’t refer as much traffic as originally estimated. Additionally, an over-performing marketing channel could be discovered and thus allow you to make the decision to put more effort in that channel over another marketing effort. This can sometimes be the case when examining the social view, showcasing social network traffic referrals, top landing pages, conversions and visitor flow. If social traffic is converting higher than other channels, it may be worthwhile to consider placing more emphasis on social media marketing efforts.

Content Data

The pages that visitors frequent the most on your eCommerce site can be seen in the content view of Google Analytics. Not only individual pages but additionally site speed, site search, events, AdSense, and in-page analytics can be reviewed. Understanding page timings and user timings may uncover site issues you’re not aware of. Site search often uncovers keywords users are searching for on the site using the sitewide search, if common keywords come up you may consider testing the addition of that product or category in the navigation or on the homepage. In-page analytics can help you see where visitors click the most or travel to the most from a core content page. Individual pages can be examined to discover how long visitors were on a page, which pages convert the most, and other important per page analytics.

Conversions Data

For an eCommerce site the conversion data view is likely the most important. Here you’ll be able to review goals, eCommerce data, multi-channel funnels and attribution. If you set up goals, the goal section allows you to see how well they performed and how often visitors converted based on the goals you set up. eCommerce data provides a much more in depth review of individual sales including: conversion rates, product performance, sales performance, and time to purchase. A particular product may not convert as well as you thought it should, the data contained in the eCommerce view will share this information with you and allow you to compare to previous sales periods by changing the date range of the data. Multi-channel funnels are especially helpful in understanding top conversion paths, assisted sales (sales that were assisted by other marketing channels such as social or PPC), and conversion path length – or the number of times visitors came to your site before converting. Each of these data sets allow you to make important decisions for your online store.

As you can see, a lot of information is contained in Google Analytics for eCommerce. Understanding important KPIs, how to properly set up Google Analytics and the type of data you can review are all key areas of understanding how to best use the analytics program for your online store. It can be quite a large undertaking to start using an analytics program, but try not to get too frustrated. The amount of information you’ll be able to use once your familiarity with the program improves can greatly affect your business and allow you to make important business decisions vital to the future success of your eCommerce store.

Are you using Google Analytics currently for your online store? What helpful advice can you give to users just starting out?