We (Percussion Software) did a survey recently on blogging to understand more about how companies are using blogs to support their content marketing efforts and discovered that small companies are blogging more than larger companies. We were surprised by that (given the resource and cash differences), but I think it means that blogging as a social media tactic is easily accessible to small business leaders, and they are seeing returns on their blogging efforts. Here’s a link to the survey: http://www.percussion.com/marketing-blog/the-paradox-of-blogging-why-arent-you-blogging

For the the few who are active AND respond to customer service type inquiries, we salute you.