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10 Deadly Internet Marketing Mistakes Small Business Owners Must Avoid

May 3rd, 2010 • By: Guest Blogger  • Business

If you run a small business, the odds are already against you. You can’t afford to make any mistakes that will further jeopardize your potential for success.

Here are 10 internet marketing mistakes you need to avoid like the plague. 
1.    Not having a self-hosted blog. No one is going to take you seriously if your blog is on a Blogger or Wordpress.com domain. That’s like creating a Geocities website for your business back in the 90s. It’s just unprofessional, and it limits your opportunity for growth. Get your own domain (e.g. www.yourcompanyname.com), and host your blog on that domain.
2.    Not having a professionally designed website. Website visitors start judging you the moment they land on your website. And while it’s nice to think that we don’t “judge a book by its cover”, that’s just not true. First impressions are everything, and if your website has a bad design and poor usability, it reflects badly on your brand. So, don’t let your nephew who “knows a little web design” build your website. Leave it to the pros.
3.    After getting a website up, doing nothing else. The Field of Dreams approach of “If you build it, they will come” doesn’t work for websites. The internet has billions of websites, so the chances of yours receiving traffic just because it’s there are slim to none. You have to promote your website properly through SEO and other internet marketing techniques. That’s how you’ll start to attract traffic…and not just any traffic, targeted traffic consisting of interested customers.
4.    Attempting to save money by going with the cheapest vendor. Look, small businesses don’t have a lot of money to spend. I get it. Your budget is tight, but trying to save money by going cheap almost never works out. Whether you’re hiring an SEO provider or a copywriter, you have to be willing to spend some money if you want quality service that gets results. Remember, there’s always some truth to the statement “You get what you pay for.”
5.    Not having a clear call to action placed above the fold. This is a two-part tip. First, whenever someone visits your website, you need to have an action that you want them to take. Whether that action is to place an order now or to call you for a free consultation, there needs to be something that takes the visitor to the next step toward becoming a customer. And you need to clearly define that action on your website. Also, you should place your call to action above the fold so visitors instantly recognize what they should do.
6.    Not seeking professional help. There are some tasks you may be able to do on your own, but more than likely, you’re not an expert in every facet of internet marketing. So, rather than trying to learn as you go, hire a professional to do the job right for you. You’ll have a stronger online presence, and you’ll be able to use that extra time for other important business tasks.
7.    Not knowing what the competition is doing. Competition analysis is a critical part of building an online presence. You need to look at the internet marketing of all your competitors to identify their strengths and weaknesses. This helps you build a plan of attack for surpassing them and increasing your market share.
8.    Not using website analytics. If you aren’t using analytics on your website (preferably Google Analytics), there’s no way to know how much traffic you’re getting, where the traffic is coming from, and what pages on your website are causing you to lose visitors. With analytics, you can tweak your website to attract and convert more customers.
9.    Having a confusing checkout process. There’s no worse feeling than getting a visitor to proceed to checkout only to lose them just before they complete their purchase. Shopping cart abandonment is a serious issue for many website owners, and a lot of times, the reason for the problem is a confusing checkout process. You need to make it as easy as possible for someone to buy your products. Reduce the number of steps in the checkout process, and provide clear steps that guide the buyer along the way.
10.  Giving up too soon. Internet marketing takes time to work. Even the best SEO strategy may not show results for several weeks or months. So, don’t throw in the towel too early. Be patient, and if you do the right things, you’ll start to see the benefits.  
What are some other internet marketing mistakes you’ve seen small businesses make? Leave a comment with your experiences.

 

geraldweberAbout the Author:
Gerald Weber is a blogger, social media enthusiast and founder of a Houston SEO firm. 
 

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This entry was posted on Monday, May 3rd, 2010 at 7:39 am and is filed under Business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

  • Affiliate Recruiter
    I am just starting to promote my site and these infos widened my knowledge. It will really help me as an affiliate marketer. Please continue posting informative blogs like this. Thanks.
  • Dianne White
    I sincerely agree on point number 6. There are a lot of experts whom small businesses can rely on to do the best and critical parts of internet marketing. There are billions of websites out there, and to get through with the stiff competition to paramount success, marketing should be done with professional and broad expertise. And this is where entities like SEO and web design companies come in. Here in our locale, we've got a great web site design (Orange County) company which offers an array of marketing tools for their clients they work with.

    Well said on point number 10, too. All of this meticulous marketing doesn't give results overnight. Small business owners should not only invest money here but also patience. Like people say, "good things come to those who wait."
  • Excellent article! I have looked at many sites and not come across such a site as yours that tells you what you really need to know about online marketing.
  • Great suggestions and examples, especially for a newbie like myself who lacks a natural sense of web design.
  • Planning is important....you have got to know what your are trying to acheieve and why, that way you can work out how to achieve your goals.
  • How about not understanding your target audiences search behaviors ie keyword phrases they use at each phase of the buying cycle, which guides how you write your content and your SEO campaigns.
    I could also add not knowing your unique selling proposition - not specific to internet (as opposed to offline) marketing, but it sure makes it hard!
  • Another common mistake is assuming that the website is a computer "thing". It's not about the technology, it's about the message.
  • The largest issue I see for businesses is that they fail to realize the complexity involved. No one person can learn and stay current with everything necessary to succeed online.

    The first priority they have is deciding who can be trusted, stop reading everything else (because there is simply not enough time!) and listen to and APPLY what TRULY works.
  • An Addition to point 2 perhaps..."Not having a professionally optimised site".

    You can have the most beautifully designed site in existence but it means nothing if it's slow to load...Why? Because people are impatient.

    Make sure the server configuration has been done properly, optimise your media, consider RSS by a 3rd party (e.g. Feedburner) and look into reducing the number of requests from a single page serve.

    Broadband is pretty much ubiquitous, but it doesn't mean we can be lazy. Optimise properly and you can shave seconds off load times...and for high-traffic site, ensure your server doesn't go down because of the strain.
  • All valid points. I like the last one, giving up too soon. Anything worth fighting for takes a great deal of time and patience so you have to really stick it out and continue to market yourself.
  • dhirajch
    Mos of the mistakes i did.....:( Generally people tend to give up very easily that's biggest hurdles.
  • fastrackids
    Not having a clearly defined plan with specific goals, and more importantly, deliverables to attain those goals, is the worst mistake anyone can make. It is crucial to build in metrics to measure success so you can see tangible results.
  • I have done a lot of those mistakes, most people do that initially anyway. I persisted with blogger for a long time, that wasted valuable time, work put into the free blog... but even when i started out i was not having a proper plan of action. Its a big mistake not to have a plan, a target divided into goals.

    All this is not deadly, no, you can recover from it and use the experience to build your business further. The only thing that is lost is time :( and it is the most valuable thing in the internet marketing.
  • I agree with you about having a plan. Good point. If you don't have a plan along with goals then you have no way to measure progress.
  • annsmarty
    Giving up too soon is probably the widest-spread mistake of all. I remember working online for one year before I actually started to earn anything. Not many people can actually continue working without seeing any benefit / result.
  • I'd suggest an addendum to number two:

    When you finally approach a professional designer, don't insist your nephew has the right of veto. It doesn't matter that he thinks lime green comic sans is cool - your customers will hate it.
  • Very good point. We can add to this addendum the customers nephew, neighbor, dog, parrot etc. should not have the right of veto.
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