Seach, Social & Content Marketing Blog

Analytics and Conversions Interview with Tim Ash

April 28th, 2010 • By:  • Expert Interviews, Website Publicity

 

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For this week’s interview, I had the pleasure of speaking with Tim Ash the CEO of SiteTuners.com, a landing page optimization firm that offers conversion consulting, full-service guaranteed-improvement tests, and software tools to improve conversion rates.
Tim is a highly-regarded presenter on topics related to analytics.  He is also the chairperson of Conversion Conference, the first conference focused on improving online conversions. A columnist for several publications including ClickZ, he’s host of the weekly Landing Page Optimization show and podcast on WebmasterRadio.fm. He also is the author of the book Landing Page Optimization.
 
Elise Redlin-Cook: What is the most common mistake you see on landing pages? 
 
tim_grey_cropped_brighter1Tim Ash: One of the most common problems is visual clutter. Landing pages are dresses up with large graphics, Flash animations, and pictures of people. Usually these page elements have nothing to do with the conversion goal on the page. Visual design needs to be very restrained and minimalist in order to subtly focus the eye on the right parts of the page. It should not be a crowded bazaar with everything competing for your attention. In other words, everything can’t be equally important. It is your job as a marketer to help me prioritize.
 
Elise: Can you name a couple of tools you use most often to help clients improve their conversions?
 
Tim:Our newly released AttentionWizard.com software is a landing page visual attention prediction tool. It predicts where someone will look during the first few seconds of their visit and produces a simulated "heatmap" of attention (similar to eye tracking studies but without the huge expense). It produces instant results, and can be used with screen shots of landing pages or even mock-ups of in-progress designs for new pages. This allows you to quickly identify "attention leaks" on your page that distract from your call to action, and to improve your conversion rate. You can get Lite heatmaps daily if you sign up for a free account.

Another great tool is ClickTale.com. It provides very actionable web analytics that help you diagnose conversion issues. You can record user sessions on your site, see which form fields people having trouble with on your online forms, and create mouse-movement "heatmaps" of people’s interactions with your page.

 
Elise: Have you found more success doing a/b testing or multi variant testing?
 
Tim:  If you have low traffic to a landing page, you can’t do any testing at all in a reasonable time frame, so your only choice is to do a best-practices scrub of your page (via expert consulting like our Express Review service). If you have at least ten conversion actions per day, you can at least do a/b split testing. If you have over fifty conversions per day you can consider some multivariate testing. 25 x 25 twitter iconBut even if you have a lot of traffic, multivariate is not inherently a better way to go. We often start with a "radical split test" to create very different versions of a landing page. Often the split test produces the big conversion improvement because it is competing against a bad page, and because we address all known problems in our alternative designs. The messaging of the resulting winning page is then fine tuned through multivariate testing. This allows us to get the right headlines, copy, and calls to action for the intended audience.
 
Elise: Searcher intent is a critical component of choosing keywords. Do you have any tips to help facilitate finding the highest converting keywords based on searcher intent?
 
Tim: Keeping your promises is very important. 25 x 25 twitter iconIt is not so much about having the right keywords, but rather about making a seamless experience from the keyword, to the search result, and through to the landing page. If I am typing in "best digital camera", I expect a landing page that has comparative information about different models and am in the research stage of the process. So do not try to sell me something and tell me you have the lowest price and free shipping. I have not chosen the product yet, so I don’t care about those things. If my search involves a product model name, then I am further in the buying process and may care about those things. So you basically have to properly manage my expectations and put yourself in my frame of mind to determine the appropriate content for the landing page.
 
Elise: What inspired you to write Landing Page Optimization? logo_siteTuners
 
Tim: There were already books on web usability, copy writing, visual design, testing, statistics and so on. But nothing pulled information together to give a comprehensive overview of conversion improvement and testing. My book was meant to address this. The book has done really well, and I am currently working on a second edition with co-authors Rich Page and Maura Ginty. It should be out early next year and will include over 150 pages of new content and significant reworking of the existing material.
 
Elise: Do you have any exciting projects that your involved in right now that you’d like to let us in on?
 
Tim: Since I have a lot of spare time, I decided to start a new conference series. ConversionConference.com is the first event dedicated to all aspects of conversion. It will be held in parallel with the established eMetrics Marketing Optimization Summit in San Jose on May 4-5, 2010. The show features two full days of sessions and three dynamic keynotes by Bryan Eisenberg, Jakob Nielsen, and me. If you are serious about conversion, you really should be there. The next event is in Washington DC this October, and international versions are also planned starting with a show in Hamburg Germany this fall.
 
Elise: Wow, that sounds like a really interesting project!  I know that you do a great deal of business traveling in general. In all of the places you’ve been, where would you most like to live?
 
Tim: My home base is San Diego. I came out there to attend University of California, San Diego on a full scholarship, and never left. It is a very livable large city with an amazing Mediterranean year-round climate. I can walk to the beach from my house. I also really like London, and cities in Canada like Vancouver, Toronto, and Montreal – but only in the summertime… I love Mexico and all parts of the Caribbean as well.
 
Elise: So, TimAre you driven by any great passions outside of the business arena?
 
Tim: I studied a martial art called Tai Chi Chuan for several years, and am certified to teach the slow-motion movement "form" by a master in the popular Wu Style Tai Chi lineage. Once my kids get a little older I plan to get back into teaching. I have also been involved in black and white figure photography for a long time, and really enjoy that. But my real passion is my wife and two amazing kids.
 
Elise: Wow, those are some really unique hobbies. I myself, am a lover of photography and wish I had more time to spend behind the lens.Thanks so much for sharing!
 
 

 

 

7 Ways to Use Keywords for Link Building Campaign Design

April 27th, 2010 • By:  • Link Building Tools

keywords 1Keywords are a gateway to understanding how a market thinks, acts and buys. They’re also the common language for most SEO and PPC teams, and a clear way of connecting revenues with their work in the eyes of upper management. This all makes keywords a natural place to begin discussing – and designing – a link building campaign.

(Note: To thank early adopters during the launch of their new Link Building Toolset, Ontolo is offering a 25% discount that ends today at 9pm PST on 4/27/2010. They’ve let us know that they will never be offering a discount like this again, and that the pricing is good for all future upgrades, price changes, etc.)

Money Keywords vs. Market Defining Keywords

First, a note on the disctintion between money keywords ($KWs) and market defining keywords (MDKWs). Most SEM teams are familiar with $KWs – those are the terms that they bid on and optimize for because prospects use them when looking for solutions to their pains. However, $KWs are not always as useful when analyzing a market for its link building opportunities. This requires market defining keywords, which are the highest-level terms used to describe a market. So, for an online golf retailer, the money keywords would look like [brand name, model number, driver]. The market defining keyword is, simply, golf and possibly golfing.

1) Identify Your MDFK and $KW SERPs Dominators

SERP dominators are the websites that consistently rank well in the SERPs for your $KWs as well as your MDKWs. Though you may think you know your primary search competitors, you’ll be surprised at the true SERPs dominators when you do a comprehensive analysis. Start with reading our guide to SERP dominator analysis here >> We created a worksheet and occurrence counting tool to help out (there’s also source code available for a tool that automates this process). The SERP dominators in your keyword market space are also excellent places to start pulling competitive backlink data, should you choose to develop a link prospect list that way.

2) MDFKs for Industry Link Opportunity Analysis

What link opportunities exist in your market? Your market defining keywords are an excellent place to start gauging opportunity. You can look for blogs: [MDFK blogs], news sites: ["MDFK news"], guest posting opportunities: [MDFK "guest post"], interviewers/ees: [MDFK intitle:interview], niche directories: ["MDFK Directory"], niche forums and community sites: [MDKW community], and industry associations if you’re in the B2B space: [MDKW association]. Search for each of these in Google and compare the number of relevant hits in the top ten. The query with the most relevant hits could be an area for you to query more deeply and begin developing a specific campaign.

3) MDFKs for Competitive Link Analysis

While surveying your industry for opportunities, keep an eye out for your competitors, as well as any of the SERP dominators you previously identified. Are their hostnames appearing in any of your result sets? Are they mentioned in the news sites you find? Are they the subjects of interviews? Track them carefully and you’ll uncover the PR and content-based link building moves of your competition. Most importantly you’ll get some great ideas on what’s working.

4) Connecting Existing Linkable Assets to Keywords

We wrote recently on link building assets, which are pages and resources on your site – and people within your organization – that are the most linkable to your market. This could be a PDF collection, a jobs listing page, coupons, or even your CEO (for interviews). The important thing is going from assets to the keywords that will help you turn up link opportunities. Start with your list of assets and then brainstorm their keywords. Then combine these keywords with your MDKWs and you should start to turn up some places to submit your assets or request that someone check them out for consideration.

5) MDKWs + Link Building Query Operators

MDKWs are crucial when conducting a thorough dig for ALL the link prospects in your keyword space. You conduct this dig by combining your MDKWs with link building queries, designed to root out opportunities based on their "footprints." We recommend the following tools for this:

SEOBook Link Suggest Tool

Link Search Tool by SoloSEO

The Ontolo Link Building Query Generator

6) Getting Your Money Keywords in Anchor Text with Guest Posts

One way to use your money keywords in linkbuiding is when you’ve decided on a guest post campaign, in which you write articles for publication on relevant sites that accept content submissions. In most cases you’re allowed a snippet of description, along with a link or two. Depending on your relationship with the publisher, you may be able to have more control over the anchor text. In some occasions they may allow you to even add links within the body text, especially if there’s a value-add reason for the links to be there.

7) Getting Money Keywords in Anchor Text with Outreach Requests

When conducting outreach you can request that people link to you with particular link text. However, unless you’re paying them, it’s not highly-likely that people will respond to your requests. It doesn’t hurt to ask, though you’re probably better off focusing on building high-trust editorial links to your site and letting your onsite SEO handle the rest!

Garrett FrenchAbout the Author:
Garrett French is the co-founder of Ontolo, Inc., creators of the Ontolo Link Building Toolset which uses your target keywords to find and grade link prospects. The Link Building Toolset reduces link prospecting and qualification time, letting you focus on the most valuable part of link building: relationships.

7 Ways Your Business Can Help the Environment

April 22nd, 2010 • By:  • Tips

A great way to celebrate Earth Day is to think of ways that you can help the environment. To get you started in the right direction, here are some ways companies can help the environment and themselves in terms of saving money and more.

Newsletters to PDF

Instead of printing out your newsletter or flyer, convert it to a PDF (for free using Primo PDF) and send it via email instead.

Business Benefit: You will save a lot in printing costs, especially if you do regular newsletters.

Online Seminars

Instead of hosting a class, conference, or seminar everyone has to travel to for attendance, host it online like the upcoming Social Media Success Summit.

Business Benefit: More attendees can afford the registration fees and come to your event because of the savings in travel costs.

eBooks

Instead of publishing a hardcopy book, report, or training manual, make it an eBook instead.

Business Benefit: Free eBooks can help you build your email list, as well as be distributed and updated easily.

Resumes by Email

Instead of having job applicants fax their resumes, have them email it instead.

Business Benefit: Review resumes on your PC and keep them organized for future reference while keeping your desk clutter free!

Work at Home

Instead of having employees who live far from the office drive into work, let them work some or most days at home instead.

Business Benefit: Save on in house office supplies!

Digital Business Cards

Instead of giving out a lot of business cards, setup a bluetooth business card that you can share with others between smartphones.

Business Benefit: Your contact information will go directly into someone’s address book as opposed to being lost in a pile, plus you can include more information without cramming it all on a small card.

Online Invoice Delivery

Instead of mailing or faxing invoices, why not email them?

Business Benefit: Invoices get delivered the same day and usually with the added bonus of having a delivery receipt from Outlook so clients cannot say they did not receive it as an excuse to delay payment.

Your Earth Day Tips

These are only just a few ways businesses can help the environment – tells us how your company helps the environment in the comments below.

Earth Day Resources

Learn more about ways you can help the environment in your personal life, as well as great deals and freebies you can get today!

Analytics & Conversions Interview with Jeff Quipp

April 21st, 2010 • By:  • Expert Interviews

Jeff QuippClick the Twitter icon below to tweet the selection as a twote (tweet quote).

This week’s interview features Jeff Quipp, the founder and CEO of Search Engine People Inc (SEP), one of Canada’s largest search marketing firms. Jeff is an online marketing strategist, and has over eight years of search engine marketing experience.He is a frequent speaker at internet marketing panels and conferences worldwide and is recognized as one of the pre-eminent authorities on search and social media marketing. As you may know, this month’s Vertical Measures Webinar is centered around Analytics and Conversions and I thought it perfectly fitting that I speak with an expert such as Jeff, to get some straight answers on the subject.

Elise Redlin-Cook:  
Hi Jeff! As you can tell, I’m really anxious to get to the bottom of this. So, What is the most common mistake you see on landing pages? 

Jeff Quipp: The most common mistake would have to be no 25 x 25 twitter iconcall to action. It’s such a simple thing to implement, and can have such a tremendous impact, yet its overlooked a large percentage of the time.
 
Elise: Have you found more success doing a/b testing or multi variant testing?
 
Jeff: We’ve had a lot of success with both A/B and multivariate testing. For some clients, we’ve seen conversion rates more than double in some cases. For us though, the approach we use has a lot to do with the amount of traffic that the client site receives. If the client site gets a lot of traffic and conversions, then multivariate testing is more feasible (typically multivariate testing requires 100-250 conversions per page variation). This means that in order to extract meaningful learnings quickly, client sites with relatively infrequent conversions are best served by A/B testing.
 
Elise: Searcher intent is a critical component of choosing keywords. Do you have any tips to help facilitate finding the highest converting keywords based on the searcher’s intent alone?
 
Jeff: Absolutely! 25 x 25 twitter iconThe highest converting keywords are those nearer the end of the buying cycle, meaning more specific terms. Someone searching for “cars” as an example, is very early in the buying cycle, if at all. They haven’t yet decided on a make or model, and in fact may not even be looking to purchase at all, so we’re not sure of their intent. On the other hand, someone looking for 2010 Nissan X-Terra Dallas is much more likely to be looking to buy.  If they take it one step further and query “purchase 2010 Nissan X-Terra Dallas”, then we’re very sure their intent is to purchase a Nissan X-Terra. So typically it can be said that the more specific the search query, the further along in the buying cycle the searcher is. In addition, words like ‘purchase‘ or ‘buy’ are buying signals, and generally mean that the searcher is at the all important ‘take action’ phase.
 
Elise: So, Jeff do tell us what inspired you to start Search Engine People?
 
Jeff: I started Search Engine People because in my previous company, we had tried to hire a couple Search Marketing companies (back in the late 90s) to SEO our sites. Both were questionable (at best) and produced no tangible results, which led me to believe; if there weren’t any reputable SEO companies in Canada, perhaps I could start one that focused on generating real results!
 
Elise:  Search Engine People always seems to be working on something new and exciting so I absolutely must ask…do you have any exciting projects that your involved in right now that you’d like to discuss?
 
Jeff: I do. We’ve developed (and continue to build out) our own proprietary solution (which we call AdTracks) that permits us to track the effectiveness of all client media spends (onlogo_seo_peopleline or offline), and compare them against one another. Clients can make it as generic or as granular as they wish. They can track individual Yellow Pages ads, newspaper ads, and even Google keywords and the like if they wish, or campaign level performance such as newspaper in general, radio in general, television in general. AdTracks tracks phone calls, form submissions, emails, and more, all in one convenient interface. AdTracks even gives credit to those media that assist with a sale (eg. a television ad that drives people to search for it via Google).
All in all, it’s exclusive to our clients only, and enables clients to make better decisions about their advertising dollars. It’s being very well received, but we continue to build out much more functionality with it.
 
I’d like to thank Jeff for his great input and the answer to some of my burning Analytics and Conversion questions! Since I have two more related interviews and my coworkers Chris Von Neida & James Constable are putting together a Vertical Measures webinar on May thirteenth…

What are some of the questions that you’d like answered on the topic? Is there anything that Jeff said that you don’t agree with? Comment below and let us know!
 

 

Introducing the Intelligent Internet Marketing Internship Program

April 15th, 2010 • By:  • Education

For the past two months, Vertical Measures has secretly been developing an exclusive training program meant only for those that can withstand copious amounts of valuable information and endless hours of fun.  

We are officially launching our competitive internship training program in which participants will be introduced to the exciting world of internet marketing. This program will open doors to many opportunities as the interns will have access to not only to the Vertical Measures staff and our knowledge, but also to other experts in the industry.
 
Vertical Measures has designed a curriculum specifically for the training program. This includes training in search engine optimization, link building, social media marketing, online public relations, online reputation management, traditional marketing, article and blog post writing and editing, email marketing, content creation and promotion. Interns will also have the opportunity to attend networking events, such as the monthly Arizona Interactive Marketing Association socials in which different experts from across the county share their expertise on various topics related to Interactive marketing and search engine optimization.
 
The idea of the program came about as we discussed how we should continue to handle our growth. Since this time last year, Vertical Measures has more than doubled in size. We have interviewed countless candidates and found that the majority of the population doesn’t know much about SEO, but many want to learn. To prepare for future growth, we decided to head to the local colleges and seek out students eager to learn about the industry and with our curriculum, cultivate our own Internet marketing experts.
 
The resumes are already pouring in and interviews are starting now! We are looking to fill positions for both the summer and the fall. Our ideal scenario is that we like you and you like us and the position evolves into one that is permanent and full-time when the need is there. But, if the shoe just doesn’t fit, Vertical Measures will still help them launch their career by providing letters of recommendation, contacts at other companies, and so on.
 
Candidates should possess the following:
1.     Organizational skills, adaptability and accountability
2.     Enthusiasm for marketing and web industries
3.     Motivation and a positive attitude
4.     Ability to take instruction and work independently
5.     Good command of grammar, spelling and punctuation
6.     The ability to work in jeans and a T-shirt every day
 
If you or someone you know is interested in this exclusive internship program and in applying, visit the Vertical Measures Internet marketing internship page or send resumes to Ardala Evans, ardalae {at} verticalmeasures.com.